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Shipping policy

Order Processing

  • Orders are typically processed and dispatched within 1-3 business days after payment confirmation.
  • You will receive a confirmation email with your order details and tracking information once your package is shipped.

Delivery Time

  • Delivery usually takes 5-7 business days from the dispatch date, depending on your location.

Shipping Charges

  • Shipping costs are calculated at checkout based on your location and order weight.
  • Free shipping may be available for orders exceeding a certain value.

Order Tracking

  • Once your order is shipped, a tracking number will be provided. You can track your package through our website or the courier’s tracking portal.

Changes or Cancellations

  • If you need to change or cancel your order, please contact us at
    zerocarepk@gmail.com
  •  within 24 hours of placing the order.

Returns and Exchanges

  • We accept returns or exchanges within 14 days of delivery for unused, unopened products in their original packaging.
  • For assistance with returns, email us at hi@myquench.uk

International Orders

  • Customs fees or import taxes (if applicable) are the responsibility of the customer.

We are committed to providing a seamless shopping experience. For further assistance, feel free to contact us!