FAQ's

Here is a well-structured Frequently Asked Questions (FAQs) section for Zero Care:

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Frequently Asked Questions (FAQs)

1. What is Zero Care?
Zero Care is a premium skincare brand dedicated to providing high-quality, safe, and effective products. We operate online at https://zerocare.uk and serve customers across Pakistan.

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2. How can I place an order?
You can place your order directly through our website. Simply browse the products, add items to your cart, and proceed to checkout.

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3. Do you offer free shipping?
Yes! We offer free shipping on all orders above Rs. 5,000 within Pakistan.

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4. How long will it take to receive my order?
Orders are typically delivered within 2–5 business days after processing. Processing time is 1–2 days.

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5. How can I track my order?
Once your order is dispatched, we’ll send you a tracking number via email or SMS so you can monitor your shipment.

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6. What payment methods do you accept?
We accept cash on delivery (COD), bank transfers, and secure online payments through trusted gateways.

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7. What is your return and refund policy?
We have a 14-day refund policy. If you're not satisfied, you can return the product (unopened and unused) within 14 days. Check our Refund Policy for full details.

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8. What if I receive a damaged or wrong product?
Please contact us within 48 hours of delivery with your order number and photos of the issue. We’ll arrange a replacement or refund.

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9. Do you ship internationally?
Currently, we ship only within Pakistan. For international inquiries, please contact us at zerocarepk@gmail.com.

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10. How can I contact customer support?
You can reach us at:
📧 Email: zerocarepk@gmail.com
📞 Phone: +92 321 3385551
📍 Office: 14-A Queen’s Road, Lahore

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