FAQ's
Here’s a structured FAQ section for your website:
Frequently Asked Questions
1. What is Zero Care?
Quench Glow is an online beauty store that offers premium skincare, cosmetics, and Korean glass skin products. We deliver high-quality beauty solutions to customers in the UK, Pakistan, UAE, and the US.
2. What products do you offer?
We offer a wide range of skincare, beauty, and wellness products, including:
- Korean glass skin products
- Serums, moisturizers, and cleansers
- Makeup essentials
- Body care and more
3. Where do you ship?
We ship to the following regions:
- United Kingdom
- Pakistan
- United Arab Emirates
- United States
4. How long does delivery take?
Delivery times vary depending on your location:
- UK, UAE, US: 5-7 business days
- Pakistan: 3-5 business days
5. Do you offer international shipping?
Currently, we serve customers in the UK, Pakistan, UAE, and the US. For inquiries about shipping to other regions, feel free to contact us.
6. Are your products authentic?
Yes, all our products are 100% authentic, sourced directly from trusted brands and suppliers.
7. What payment methods do you accept?
We accept:
- Credit/Debit cards
- PayPal
- Cash on delivery (available in select regions)
8. Can I return or exchange a product?
Yes, we have a hassle-free return policy. If you’re not satisfied with your purchase, you can return or exchange it within 14 days of delivery. Please ensure the product is unused and in its original packaging.
9. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. Use this number to track your package on our website.
10. How can I contact customer support?
You can reach our friendly customer support team via:
- Email: hi@zerocare.uk
- Phone: +44 7856 257081
- Live Chat: Available on our website