FAQ's

Frequently Asked Questions

What is Zero Care?

Zero Care is a Pakistan-based skincare and body-care brand offering Moroccan Hammam-inspired products, including Black Beldi Soap, Aker Fassi, Nila, Moroccan clay and powder products, Argan Oil, Hammam kits and bridal bundles.

What is Moroccan Hammam skincare?

Moroccan Hammam is a traditional bathing and body-care ritual associated with cleansing, exfoliation and skin conditioning. A typical routine may include warm water or steam, Moroccan black soap, a Kessa glove, clay or botanical products and a moisturising step.

Do you offer Cash on Delivery?

Yes. Cash on Delivery is available across Pakistan.

Where do you deliver?

Zero Care ships across Pakistan. Current delivery times and charges are listed in the Shipping Policy.

How can I choose between Nila and Aker Fassi products?

Nila and Aker Fassi are different Moroccan beauty ingredients and are used in different product formulations. Check the individual product page for its ingredients, intended use and directions rather than assuming that either ingredient is suitable for every skin type.

Are Zero Care products authentic Moroccan?

Product pages identify the Moroccan ingredients and product details for each item. For the most current sourcing and formulation information, refer to the relevant product page or contact Zero Care directly.

How should I use a Hammam routine?

Follow the directions supplied with each product. For a general overview, see our Moroccan Hammam ritual guide.

How can I track my order?

After dispatch, order tracking information is provided according to the courier and order details.

How can I contact Zero Care?

Phone / WhatsApp: +92 321 337 5551 (Primary) · +92 321 338 5551 (Backup)
Email: zerocarepk@gmail.com
Address: 14-A Queen’s Road, Lahore, Pakistan