Shipping Policy

 

Shipping Policy
Effective Date: [Insert Date]

At Zero Care, we are committed to delivering your skincare products safely and efficiently. Please review our shipping policy below for details on processing, delivery times, and costs.

1. Shipping Coverage

We currently ship across Pakistan. For international shipping inquiries, please contact us directly at zerocarepk@gmail.com.

2. Processing Time

  • Orders are processed within 1–2 business days (Monday to Friday).

  • Orders placed on weekends or holidays will be processed the next working day.

3. Delivery Time

  • Standard delivery within Pakistan takes 2–5 business days, depending on your location.

  • Delays may occur during peak seasons or due to unforeseen courier issues.

4. Shipping Charges

  • Free Shipping on all orders above Rs. 5,000

  • For orders below Rs. 5,000, a standard shipping fee will apply, calculated at checkout.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email or SMS with a tracking number and courier details.

6. Undeliverable Packages

If a package is returned to us due to an incorrect address or failed delivery attempt, we will contact you to arrange reshipment (additional charges may apply).

7. Damaged or Missing Items

If your package arrives damaged or if any items are missing:

  • Report the issue within 48 hours of delivery.

  • Email us at zerocarepk@gmail.com with your order number and photos (if applicable).
    We will investigate and resolve the issue promptly.

For further assistance, feel free to contact our support team:
📧 zerocarepk@gmail.com
📞 +92 321 3385551
📍 14-A Queen’s Road, Lahore